Confidential
Esquare is looking for Live Operations Associate in Lahore
Job Description
● Engage with merchants to provide feedback on their current and past performance with the
goal of ensuring future favorable ratings from customers
● Serve as the main contactfor partner integrations, coordinating onboarding and lifecycle
management.
● Define requirements,troubleshootissues, and ensure integration quality.
● Collaborate with Product and Engineering for scalable solutions, continuously monitoring
and updating stakeholders.
● In the event ofreal-time order cancellations, swiftly communicate with the merchants to
ascertain the reason behind the cancellation and implement appropriate measures to
salvage the customer experience
● Conductfollow-ups the following day to inquire aboutthe preceding day cancellations
where no response has been received from the merchants
● Provide feedback to merchants on order delays based on data and provide retraining for
future orders as required
● Communicate with merchants on food quality defects and guide them on the best practices
/ process to be followed to minimize such occurrences
● Execute necessary actions in alignment with cross functional stakeholders
● Provide regular updates to all stakeholders on KPIs
● Lead Live Operations to ensure optimal performance and uptime.
Requirements:
Minimum 2 years in a performance or operations role, ideally within partner
integrations, live operations, or a related domain.
Education: Bachelor’s degree in Business, Engineering, Computer Science
Salary: 140k
City: Lahore
Apply at: tayyab@esquare.com.pk